CALL FLOW
Script Guide for Agent Princess
"Hi! Thank you for calling Inbound Sales and Support. My name is Princess, may I have your name and phone number?"
THE POWER OF TRANSITION
Use these question types to guide the conversation and uncover what your customer truly needs.
Transitioning smoothly between questions builds trust, uncovers needs, and leads customers toward the right solution — whether that's an email, website, or domain.
Invite the customer to share freely — no yes/no answers. These open the conversation.
- "Tell me, what kind of online presence are you looking to build for your business?"
- "What does your ideal website look like — what would you want customers to see first?"
- "How are you currently handling your business email, and what's been working or not working for you?"
Get specific, direct answers. Use these to confirm facts and narrow down options.
- "Do you currently have a domain name registered for your business?"
- "Are you looking for a professional email address that matches your domain?"
- "Is your website currently live, or are you starting from scratch?"
Repeat back what you heard to show you understand and build trust.
- "So just to confirm — you're looking for a domain, a matching business email, and a simple website to get started, correct?"
- "I want to make sure I have this right — you'd like your email to match your website address, is that right?"
- "You mentioned you need the website up as soon as possible — so speed and ease of setup are the priority, yes?"
Lead the customer to agree with small, easy "yes" responses — builds momentum toward a decision.
- "Having a professional website would make it easier for customers to find you online, wouldn't it?"
- "A business email with your own domain name looks more credible than a Gmail address, don't you agree?"
- "If I could show you a solution that covers your domain, email, and website all in one place — that would make things a lot simpler, right?"
DISCOVERY QUESTIONS
5 targeted questions per product — use all 4 question types to uncover needs and guide the customer toward the right solution.
"How are you currently handling your business email, and what's been working — or not working — for you?"
"Are you currently using a personal email like Gmail or Yahoo for your business communications?"
"Having a professional email that matches your business name would make you look more credible to your customers, wouldn't it?"
"So just to confirm — you'd like a professional email address that matches your domain name, correct?"
"Would you like to set up your business email today so you can start using it right away?"
Transition tip: After confirming email needs, bridge to website: "Great — and do you have a website where customers can find you?"
CONNECTING THE DOTS
How to tie Email, Website & Domain into one seamless conversation
Professional email that matches your brand
"Now that I know a bit more about your business, let me ask — are you using a professional email address?"
Your online storefront, open 24/7
"Great! And do you have a website where customers can learn more about what you offer?"
Your unique address on the internet
"Perfect — and do you own the domain name for that website, or is that something we can help you set up today?"
Pro tip: Use open-ended questions to start, then transition through email → website → domain using confirming and yes questions to build agreement at each step.
FAB SPIEL
Features · Advantages · Benefits
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